7 day
No Questions Asked: Return or Exchange
3 month
Product Warranty: One-time Exchange
6 month
Extended product warranty, exclusive to Gold members
What's Covered for FineStone Products.
No Questions Asked: Return or Exchange (7-day)
Not happy with your purchase? We offer a 7-day no questions asked return or exchange policy.
· Eligible to selected products and orders*
· Within 7 days of product purchase
| T&C Apply*
· Only same-day refund is allowed for Hong Kong, Taiwan and Thailand Retail orders
Product Warranty (3-month)
Our 3-month warranty offers a replacement for impaired products.
· Eligible to selected products and orders*
· Within 3 months of purchase
· One-time exchange | T&C Apply*
· Same value or lesser value items applicable if returned/exchanged product is discontinued.
Product Warranty (6-month)
In addition to our 3-month product warranty, we offer an exclusive 3-month extension to our Gold Tier Members.
· Eligible for selected products and orders after becoming our Gold Tier Member
· Within 6 months of purchase
· One-time exchange | T&C Apply*
· Same value or lesser value items applicable if returned/exchanged product is discontinued.
Professional tips. Pro product maintenance.
Here are some tips for ensuring the lifespan and longevity of FineStone products:
#1 Clean with a damp cloth
Clean the case with a soft, slightly damp cloth that's been soaked in soap and water.
#2 Do not clean with an alcohol wipe
Please avoid using alcohol-containing detergents to avoid damaging the products.
#3 Stay away from bleach
Do not use bleaching products or similar chemical cleaning products.
Material Knowledge
All FineStone products are made from the highest quality materials on the market and their performance has been verified by world renowned independent third party testers. Although the product is durable, it still reacts to objects that come into contact with it. Dirt build up and wear and tear from daily use is to be expected. We recommend regular cleaning of the case or immediate removal of any stains. Read on to learn how.